About / Ordering FAQ

Established in 2017, Cold Ways is an Australian-based record label and webstore predominately focused on Black Metal.

Frequently Asked Questions regarding orders:

What currency are the prices in?

All items and postage costs are priced in Australian Dollars.

What countries do you ship to?

Shipping is available to most countries worldwide.

Does my order come with a tracking number?

Within Australia, orders above 2 CD’s will have a tracking number available. For International orders, packages containing more than 2 CD’s will be sent via Registered Air Mail, except instances in which 3 CD’s (usually digipacks) can be sent at the Air Mail letter rate. If your order is sent via Registered Air Mail, a tracking number will be available. This method of Registered Air Mail shipping is also estimated to arrive quicker than standard economy Air Mail. 

NOTE: International orders can only be sent via Registered Air Mail with tracking until further notice. This means the postage cost is the same for 1 – 4 CD’s.

Do you ship CD’s in jewel-cases?

Yes, all CD’s come with a jewel-case. However, if you are ordering multiple CD’s and would like your order sent without jewel-cases to save on postage costs (both within Australia and overseas), please get in contact via email. 

What payment methods are accepted?

Payment can be made via PayPal. 

How long will it take to receive my order?

All orders are typically sent out within 3 business days, usually the next business day if possible. Whilst the speed of the postal service in Australia or overseas often varies – and is something that we have no control over – as an estimate, orders within Australia should arrive in approximately 2-6 business days, depending on which state you reside in. International orders should arrive in approximately 3-4 weeks.

Please remember that these are only estimates provided by the postal service. Your order might arrive sooner or later than the estimates provided. If you are ordering from overseas and are still waiting for your order after 6 weeks please get in contact via email.

NOTE: Please be aware that International shipping times may be slower than usual at the moment.

Has my order been shipped yet?

When your order has been shipped the order status will be updated to “completed” within the shop system; this should automatically send you an email notifying you of the completed status of your order. Completed = shipped.  

Please note:

Be sure that you that you provide your correct postal address when ordering, and also ensure that you collect your package from your post office once it arrives. If your order is returned due to the aforementioned reasons, you will be required to pay the postage cost again if you want the order resent. Alternatively, you may receive a partial refund for the cost of the items, minus all postage costs and fees incurred.

Should you have any further questions, have problems ordering via this webshop, or would simply prefer to place your order via email, please email: coldwaysmusic [at] gmail.com