About / Ordering FAQ

Established in 2017, Cold Ways is an Australian-based record label and webstore predominately focused on Black Metal.

Frequently Asked Questions regarding orders:

What currency are the prices in?

All items and postage costs are priced in Australian Dollars.

What countries do you ship to?

Australia. International orders are currently not accepted.

Does my order come with a tracking number?

Within Australia, orders above 2 CD’s will have a tracking number available. 

Do you ship CD’s in jewel-cases?

Yes, all CD’s come with a jewel-case. 

What payment methods are accepted?

Payment can be made via PayPal. 

How long will it take to receive my order?

All orders are typically sent out within 3 business days, usually the next business day if possible.  As an estimate, orders within Australia should arrive in approximately 2-7 business days, depending on which state you reside in.

Has my order been shipped yet?

When your order has been shipped the order status will be updated to “completed” within the shop system; this should automatically send you an email notifying you of the completed status of your order. Completed = shipped.  

Should you have any further questions, have problems ordering via this webshop, or would simply prefer to place your order via email, please email: coldwaysmusic [at] gmail.com